Help Centre - FAQs
Need Help - then you've come to the right place
Our aim at Ola Holidays is to be as informative and helpful as possible, maintaining a strong relationship with you our valued customer, both before and after you have travelled - ensuring that you book with us again and again!"

Our editorial team are constantly compiling and updating helpful answers to the wide array of questions that we are asked every day. Please search our FAQs here or complete an enquiry form and one of our helpful customer service team will endeavour to contact you within 24 hours.

Our Customer Services Team are currently updating our FAQ's. Please return shortly or use our online contact form here.











"Ola" is a trading style of Ola Holidays Ltd, and we act as retail agents for reputable travel suppliers and all products shown on this site are subject to availability and the suppliers terms and conditions. Flights, accommodation, transfers and other products bought through this website are not sold as an "inclusive package holiday" and are not necessarily financially protected, please refer to our Terms & Conditions or contact our customer services department on if you wish to check if your desired product is financially protected. Charter flights are ATOL protected by the Civil Aviation Authority, except when tickets for scheduled flights sent within 24 hours of payment being accepted or for low cost flights - click here if you would like to know more about ATOL protection. Ola Holidays are members of ABTA (Association of British Travel Agents) License No. K8069. Protection extends primarily to customers who book and pay in the United Kingdom. We do not charge a booking fee, however payment by credit card is subject to an additional 2% transaction charge - there is no charge for payments made by debit card. All calls may be recorded for monitoring and training purposes.
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