This is the privacy policy of Ola Holidays Limited, registered office East House, 109 South Worple Way, London SW14 8TN.
Ola Holidays understand and respect the importance of your privacy and all visitors to our website can be assured that the protection of privacy is given the highest possible priority. All personal information that we collect is used and held to comply in every way possible with the Data Protection Act 1998. Ola Holidays only obtains personal information from you if we ask for it and you provide it to us. Please read on to understand how we use the information you give us before using the Ola Holidays website. Please note use of the Ola Holidays website and services is conditional upon you agreeing to be bound by this privacy policy.
The information we collect
Personal information is collected when you make a reservation request or purchase something from our website, as well as when you contact us about a purchase either by email, letter, fax or on the phone. We may also collect personal information from you from any online registrations including but not limited to subscriptions, newsletters, surveys or competitions etc.
When you visit our website our web server automatically recognizes your domain name and we collect your domain name.
When you visit our website you are free to remain anonymous. However, in order to communicate with us or order a product it is necessary for you to disclose personal information. We only collect the personal information which you disclose to us, such as when you place a booking or make a purchase online. If you do not provide your personal information we may be unable to fulfil your booking or purchase.
No other collections of personal information will occur without your consent.
Our Security and Storage Measures
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We use industry-standard encryption protocols when transferring and receiving your personal information exchanged with our website. When you transfer personal information to us we require that a "secure session" first be established using Secure Socket Layer (SSL).
Your personal information is stored in secure operating environments that are not accessible by the general public. We have put security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or other parties.
However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Ola Holidays will not be held responsible for events arising from unauthorized access to your personal information.
Cookies
We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our website. We collect information on the web pages visited by our customers in order to help us to continue improving our services.
"Cookies" are pieces of information that our website transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.
Third parties may also sometimes be used by us to perform some tracking functions using our cookie information, although your name and contact details will not be disclosed to them. These third parties are carefully selected by us and can help us monitor the effectiveness of our site by looking at how many times you visit us or our competitor's sites, which of our pages you browse and search the most and which services you book.
How We Use Your Personal Information
We use your personal information to enable us and our service partners to provide you with the information you request about our products, to fulfil your bookings, to confirm your purchases and to ensure you are correctly billed. The personal information we collect from you will be shared with our service partners who are involved in fulfilling the purchases you have made from us. Please note information may therefore be supplied outside of the UK and the European Economic Area, and the USA. Please also note that our products may be made available through our distribution partners. This privacy statement should be read in conjunction with the privacy statements of our distribution partners, which may differ from that of Ola Holidays' privacy policy. Ola Holidays are not responsible for the content of or privacy policies of other web sites to which this site may link.
We or our service partners may from time to time send you information about our new products or ask your opinion on new product initiatives so that we may improve our service to you and other consumers. If you do not want Ola Holidays to contact you in the future please ensure you check the tick boxes where we indicate at various points within the site.
We do not share your personal information with third party organizations who are not involved in fulfilling the purchases you have made from us or as described above, neither do we partner with or have relationships with any businesses which serve ads on to websites.
Contacting Us
If you have any questions regarding our Privacy Policy or you would like a summary of the personal information we hold, send an e-mail to support@olaholidays.com. Information will only be sent to the email address on file for the customer name associated with it. We will endeavour to respond to your questions or concerns within 24 hours.